Carpet & Upholstery FAQs
As your trusted locally-owned and operated carpet cleaning company, we take pride in our advanced techniques, tending to the toughest of carpet and upholstery stains and dirt. From that glass of red wine to the nail polish your kids used to color with, we know the anxiety the can arise when disaster strikes your floors. But it’s not only emergencies we are quick to respond to. Backed by years of experience, we have the skills and expertise to make your carpets look like new.
Treating your carpet with the urgency it requires, we also offer advice regarding your most frequently asked questions and concerns. If you still have a concern, contact us today. We are more than happy to put your mind at ease.
What should I do to prepare for your arrival?
A: We ask that you vacuum the areas to be cleaned, remove breakables or heirlooms from the area, and secure pets.
How long is the carpet drying time?
A: Drying depends on the airflow and humidity within your home. Typically, drying takes between two to six hours. The better the airflow (fans, air conditioning dehumidifiers), the less time your carpet takes to dry.
Do I have to stay in the house while the carpet cleaning is being completed?
A: Not if you don’t want to. Our technician is the owner/operator, and we are insured and bonded, with an excellent 20-plus-year reputation. Simply pay the technician and leave instructions on how you would like us to lock up upon completion.
Are the chemicals you use pet and environmentally safe?
A: Yes, all of our products are pet and environmentally safe and friendly.
Am I going to have to wait all day for the carpet cleaning technician to arrive?
A: No, we schedule specific, personal appointment times to meet your needs.
What should I expect when the carpet cleaning technicians arrive?
A: Our technicians will greet you with a smile and will introduce themselves. We will ask you to tour the service areas and will discuss spots, stains, any issues to ensure satisfaction and clarify expectations.
Why should we choose CleanMaster over other carpet cleaners?
A: As a veteran-owned company, we take pride in treating your home like our own, respecting your home and furnishings to ensure the greatest care while in your home. At CleanMasters, we are large enough to meet your carpet and upholstery cleaning needs, but small enough to care about you.